Then navigate to Products and PlansDownloads. Download and install the following: SDL Trados Studio 2017 SR1 CU15. In Licenses tab, next to Downloads you should see the license for the Freelance 2017 available. Simply copy the license code and paste it in the activation box of the Freelance 2017 program. Let us know how it goes! SDL Trados Studio 2014 SP2 Welcome to the SDL Trados Studio 2017 documentation SDL Trados Studio is a complete translation environment for translating, reviewing. Manual download of SDL Trados Studio 2017 SR1 Cumulative Update 9. Sandra Grossman over 2 years ago. Hi, I didn't find the manual download link for this upgrade in your post. My installed Trados has consistently failed to check or install updates for a long time, even in Trados 2017.
Error when Installing Trados Studio 2017 SR1 CU15 “Service 'SDL Customer Feedback Service' (Sdl.ProductTelemetrics.v1) failed to start.
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000008839|1/14/2019 10:32 AM
Trados Studio 2017 SR1 CU15
Solution A:
Go to your SDL Account at Products & Plans>Downloads
Download SDL Trados Studio 2017 SR1 CU14 installer
Run the installer preferably with administrative rights (Right-click on the installer and then click Run as Administrator)
Solution B:
When Studio 2017 is started you are prompted for an update
After the download is complete, and the update has started to install
When the user is asked to restart computer, “No” is selected
The installation will fail with this error message:
“Service 'SDL Customer Feedback Service' (Sdl.ProductTelemetrics.v1) failed to start. Verify that you have sufficient privileges to start system services.”
Press “Start” (or the “windows” key from your keyboard)
Type 'Task Manager' and press 'Enter'
From the 'processes' tab find the two “SDL.Desktop.ProductTelemetrics” processes and stop them
If you do not see the 'Processes' tab, click on 'More details'
Go to 'C:Program Files (x86)Common FilesSDL' and rename the “Telemetrics” folder found there
Go to 'C:Users[your user name]AppDataLocalTempstudio5Updates' or
Press “Start” (or the “windows” key from your keyboard), type %temp% and press “Enter”
Navigate to the “studio5Updates” folder
Run the “SDLTradosStudio2017_SR1_44620.exe” installer
If SDL.Product.Telemetrics is not visible in the list of processes and you cannot rename the Telemetrics folder because it is allegedly used by another process
Reboot your computer in safe mode
Rename the Telemetrics folder and
Restart again in normal mode.
Note: This issue has now been fixed by the SDL Product Development Team. Customers should no longer experience this issue.
The attached video provides step by step instructions as to how to fix this Similar issues with other versions:
SDL Trados Studio 2015: Cannot install Trados Studio 2015 due to 'Service SDL customer Feedback Service' (SDL.Product Telemetrics V1) failed to start' error
SDL Trados Studio 2019 SR1: Error when Installing Trados Studio 2019 SR1 “Service 'SDL Customer Feedback Service' (Sdl.ProductTelemetrics.v1) failed to start'
